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Office Assistant

This program will provide students with become proficiency in Microsoft Office products (Outlook, Word, Excel, Access and PowerPoint) and sharpen their professional communication skills both written and verbal. General office procedures will be discussed to introduce students to the administrative role of an office assistant.

Students will be engaged in practicing keyboarding skills to build speed and increase accuracy to meet the clerical needs in today’s office. Additionally, students will explore the foundations of delivering exceptional customer service to both internal and external customers. At the end of the program, students will be able to apply their understanding in a practicum placement.

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SKFS100 Skills for Success (20 Hours)

Develop learning strategies by identifying your learning style, setting appropriate goals and managing stress.

COMP100 Intro to Computers/ MSOL100 Microsoft® Outlook (40 Hours)

Learn computer basics and prepare to develop your keyboarding skills throughout the entire program. Discover how Outlook is structured and how to use the various modules to coordinate communications and collaborate with others. Modules covered in this course include Mail, Calendar, Tasks and Notes.

MSWD100 Microsoft® Word Core / MSWD200 Microsoft® Word Expert (100 Hours)

Create and format business documents such as letters, forms, and newsletters using a variety of core and intermediate features.

MSXL100 Microsoft® Excel Core/ MSXL200 Microsoft Excel Expert (80 Hours)

Create and edit professional looking spreadsheets for a variety of purposes and situations as you learn a variety of core and intermediate features.

MSPP100 Microsoft® PowerPoint Core (40 Hours)

Create and manage presentations using PowerPoint’s core and intermediate features.

MSAC100 Microsoft® Access Core (40 Hours)

Learn to design data tables, select appropriate data types and relate tables logically. You will create and modify database objects including tables, forms, reports, queries and macros, and will apply intermediate skills to streamline data entry, ensure data integrity, automate tasks and analyze data.

BWRT100 Business Writing (40 Hours)

Review and implement basic grammatical concepts to enhance professional business writing skills to compose a variety of business documents clearly and concisely. Develop skills to ensure effective written communication in the workplace.

OFFP100 Office Procedures (20 Hours)

Explore the key responsibilities of an office assistant. Discover current workplace issues in today’s changing business environment as well as develop an understanding of organizational structure, ethics and stress management strategies.

CSTR100 Customer Relations (20 Hours)

Develop foundational knowledge about customer service to support future success in customer-driven organizations. Explore the process of developing and sustaining client relationships and how to deal effectively with difficult client interactions.

BUSC100 Professional Communication Skills (20 Hours)

Assess individual communication styles and identify strengths and weaknesses in order to become an effective communicator in the workplace. Explore different business scenarios related to business etiquette such as telephone, email and business meeting practices.

CARS100 Career Strategies (20 Hours)

Explore the importance of job search materials including resume, cover letter, cold call scripts, etc. Your ability to find employment will increase, as your job search knowledge and understanding of the current labour market grows. Both group workshops and individual coaching sessions.

PRAC120 Practicum Placement (120 Hours)

Practice knowledge and skills acquired in the classroom during a four-week practicum in a corporate and/or business setting. Through this exposure, you will gain greater awareness of the specific responsibilities and daily experience of professionals in the field. The practicum component will be supervised by Bredin College. The practicum is an unpaid placement.


26 weeks*

*program length when completed in normal time

Average Salary: $52,068

Average Wage: $26.49

Source: www. alis.alberta.ca

Career Opportunities

This program will enable students to gain employment in various roles like:

  • Office Assistant
  • Administrative Assistant
  • Data Entry Clerk
  • Receptionist
  • Front Desk Agent
  • Customer Service Representative
  • Customer Relations Assistant

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